Shipping & Return Policy
At charmedoccasionsmart.com, we strive to provide a smooth shopping experience by ensuring timely deliveries and a hassle-free return process. Please review our Shipping & Return Policy before making a purchase.
Shipping Policy
Order Processing
Orders are processed within 1-3 business days (excluding weekends and holidays).
Once processed, you will receive an email confirmation with tracking details.
Shipping Time & Delivery
Estimated delivery time varies based on location and shipping method selected at checkout.
Standard delivery within Ghana typically takes 3-7 business days.
Express shipping (if available) takes 1-3 business days.
Delivery times may be affected by unforeseen delays (e.g., weather, customs, carrier issues).
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping may be available on orders exceeding a certain amount (as per promotions).
International Shipping
Currently, we ship only within Ghana. International shipping options will be introduced soon.
Order Tracking
Once your order is shipped, a tracking number will be sent to your registered email.
You can track your order through our website or the courier’s tracking portal.
Return & Refund Policy
Eligibility for Returns
We accept returns under the following conditions:
Items must be unused, unworn, and in original packaging with tags attached.
Returns must be initiated within 7 days of receiving the product.
Certain items, including personal care products, cosmetics, and grooming items, are non-returnable due to hygiene reasons.
How to Initiate a Return
Contact our customer service at : info@charmedoccasionsmart.com with your order details.
Our team will provide return instructions, including the return address.
Ship the item back using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.
Refund Process
Once we receive and inspect the returned item, we will notify you via email.
If approved, refunds will be processed within 5-10 business days to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you receive a defective or incorrect item, we will replace it free of charge.
For size or color exchanges, please return the item and place a new order.
Cancellations
Orders can be canceled within 24 hours of placement if they have not been processed for shipping.
Once shipped, cancellations are not possible, but you can initiate a return upon receipt.
Contact Us
For any shipping or return-related queries, please reach out to us at:
Email: info@charmedoccasionsmart.com
Website: charmedoccasionsmart.com
By placing an order on our website, you agree to the terms of this Shipping & Return Policy.